Service & Maintenance
Keep your equipment working for you.
If your equipment isn’t in the field, it’s not generating revenue. Baseplan lets you automate and oversee every facet of equipment service and maintenance.
Why Baseplan?
Your equipment rental software should manage and automate maintenance requests. Baseplan does that and so much more.
Total service management
Through one integrated ERP
- Track maintenance operations in real time
- Efficient job scheduling
- Effective customer management
Service on the go
With an easy-to-use mobile app
- User-friendly mobile solution
- Tracking equipment in the field
- Empower staff wherever they are
Streamline maintenance
With a cloud-based software
- Simplified inventory management
- View all maintenance activities
- Keep your equipment in the field.
Predict when your equipment will break down
Baseplan uses multiple data points to predict when your equipment will break down so you can schedule maintenance. This helps keep your equipment generating revenue for you.
- Keep your equipment in the field for longer by reducing downtime windows through predictive maintenance.
- Schedule services automatically to prevent breakdowns to your equipment.
- Project asset disposal dates based on number of projected breakdowns.
Fully integrated service jobs
Access all the information you need to ensure every service job has the right parts available to complete your maintenance.
- Allocate service requests to the most suitable technician, taking into consideration their location, skills, and availability.
- Manage equipment completely via the Baseplan mobile app.
- Empower mechanics to scan QR codes on equipment items to assign to service jobs.
Improve customer satisfaction
Keep customers happier by keeping your equipment on the job for longer.
- Impress your customers with your ability to keep your equipment going for longer.
- Build lasting relationships with customers based on your reliability.
- Win repeat business from customers.
Increase your ROI
By servicing more efficiently, you can make better booking and purchasing decisions across your business.
- Preventative maintenance ensures your asset utilization is maximized.
- Plan for asset disposal based on equipment service history in your asset management software.
- Make better decisions about equipment cycling by using the data at your fingertips.
Don’t believe us? See what our customers have to say!
‘Baseplan isn’t just software; it’s been our catalyst for transformation. It’s empowered us to revolutionize our operations, achieve unprecedented efficiency, and confidently navigate the ever-evolving heavy equipment industry. With Baseplan, we’re not just keeping pace; we’re setting the standard for success.’
Randy Phillips – Porter Group USA
Frequently Asked Questions
Equipment service and maintenance software helps rental companies manage preventive maintenance, repairs, work orders, technicians, parts, and service history across their fleet. Baseplan integrates maintenance with rental and asset data so shop and field service teams can prioritize work based on current equipment requirements.
Preventive maintenance software helps service teams schedule maintenance before a failure removes equipment from service unexpectedly. Baseplan can automatically schedule services and connect maintenance activity with equipment information, helping rental companies keep more assets ready to rent and generating revenue.
Baseplan uses multiple equipment data points to support predictive maintenance and identify when an asset may require attention. This gives service teams an opportunity to schedule maintenance before a potential breakdown leads to a longer period of unplanned downtime.
Baseplan can allocate service requests based on factors including technician location, skills, and availability. This helps service managers match work with an appropriate technician instead of coordinating every shop or field service job through paper schedules and spreadsheets.
Yes. Baseplan’s mobile functionality lets technicians access and manage equipment and service information in the field. Mechanics can fill-in customizable checklists, log effort and parts required, and capture photos and video.
Yes. Baseplan’s service functionality provides access to parts information needed to complete maintenance work. Connecting parts availability with service jobs can help technicians avoid delays caused by beginning a repair without the components required to finish it.
Centralized work scheduling, equipment history, parts visibility, and technician information can reduce the administrative delays surrounding repairs. In rental operations, faster shop turnaround is especially important because equipment that is waiting for service cannot be rented to the next customer.
Yes. Baseplan allows service history and projected breakdown information to contribute to equipment lifecycle planning. Managers can use service trends alongside utilization and financial information when deciding whether to repair, retain, cycle, or dispose of an asset.
Reliable, ready-to-rent equipment reduces the risk of a customer experiencing disruption from a preventable breakdown. Baseplan connects service efficiency with equipment uptime, helping rental businesses improve reliability and support stronger long-term customer relationships.
Look for preventive maintenance scheduling, work order management, repair history, technician scheduling, mobile field service, parts integration, inspections, and equipment downtime reporting. The strongest rental maintenance systems also connect service priorities with reservations and availability, so the shop knows which assets need attention first.
For over three decades, Baseplan has been the unwavering choice for companies serious about profit and embracing evolving technology. As a leader in true ERP software, we’re here to elevate your rental business with cutting-edge solutions.
Randy Phillips
Corporate Controller, Porter Group USA
George Pappas
Managing Director, Linde Material Handling
Simone Klingberg
IT Manager, JLG Industries
Sam Dinsmore
General Manager, Allcott Hire
Stuart Dean
Chief Operations Officer, Kennards Hire
