Unallocated Mechanic Grid

Colour	Description
White	Call recently recorded.
Yellow	75% of the target response time has elapsed.
Red	100% of the target response time has elapsed.
Purple	The reason code for the service call is SM (i.e. Scheduled maintenance) and the Booked For Date is greater than today’s date. Note: The target response time is overridden when the reason code for the service call is SM.
Green	The reason code for the service call is SM (i.e. Scheduled Maintenance) and the Booked For Date is less than or equal to today’s date. Note: The target response time is overridden when the reason code for the service call is SM.

 

Mechanic Grid

Colour	Description
White	Mechanic is either not logged in or is not available.
Green	Mechanic is logged on to SM and available for jobs. Note: A maximum of ten jobs can be allocated to a single mechanic.
Yellow	The mechanic is due to complete their current job in thirty minutes. Note: The expected number of hours to complete the job is entered when a mechanic is allocated.
Light Blue	Mechanic has the skill required by the selected Unallocated or WIP job.  The colour should change to blue only when a job is selected in the unallocated jobs grid or the work in progress grid.  This allows you to easily see which mechanics have the correct skills for the job without having to check the mechanic configuration.  A tool tip will also display when you hover your mouse over the blue cell which advises which job the mechanic has the required skills for.