The ‘Use Branch Opening Hours Only’ parameter is used to determine whether the Branch Operating hours are used to calculate the response times.  When this parameter is enabled, service call response times are calculated using the Branch’s operating hours. If disabled, service call response times are calculated using a 24 hour clock. Related Parameters: ‘Hours of Operation From, ‘ Hours of Operation To’, ‘Exclude Public Holidays from Service Response Times’, ‘Allow Weekends for Servicing’.”

The Allocation Hour is the number of hours/minutes between the date and time of entry of the service call and the date and time allocated.
The Response (Resp) Hour is the number of hours/minutes between  the date and time of entry of the service call and the date and time attended.

The Fix Hours is the number of hours/minutes between the Date/Time attending the call and the Date/Time fixed which is entered automatically when posting the job.

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