Unallocated Mechanic Grid

Colour Description
 White Call recently recorded.
Yellow 75% of the target response time has elapsed.
 Red 100% of the target response time has elapsed.
Purple The reason code for the service call is SM (i.e. Scheduled maintenance) and the Booked For Date is greater than today’s date. Note: The target response time is overridden when the reason code for the service call is SM.
 Green The reason code for the service call is SM (i.e. Scheduled Maintenance) and the Booked For Date is less than or equal to today’s date. Note: The target response time is overridden when the reason code for the service call is SM.

 

Mechanic Grid

Colour Description
 White Mechanic is either not logged in or is not available.
 Green Mechanic is logged on to SM and available for jobs. Note: A maximum of ten jobs can be allocated to a single mechanic.
 Yellow The mechanic is due to complete their current job in thirty minutes. Note: The expected number of hours to complete the job is entered when a mechanic is allocated.
Light Blue Mechanic has the skill required by the selected Unallocated or WIP job.  The colour should change to blue only when a job is selected in the unallocated jobs grid or the work in progress grid.  This allows you to easily see which mechanics have the correct skills for the job without having to check the mechanic configuration.  A tool tip will also display when you hover your mouse over the blue cell which advises which job the mechanic has the required skills for.

 

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