Customer Tracking (CRM)
Break the barrier between you and your customers.
Transform your sales approach by empowering your staff with a wealth of information at their fingertips.
Baseplan’s integrated Customer Relationship Management (CRM) module isn’t just a reporting tool—it’s a dynamic resource that your sales team will love!
Empower your sales team
By giving them a wealth of customer data
- Seamless integration
- View all contact order history centrally
- Mobile CRM app
Make better decisions
With Baseplan’s integrated CRM system
- Track and report on key data
- Gain customer insights
- Access one central repository
Deliver excellent customer support
To win new and repeat business
- Automate sales processes
- Elevate customer interactions
- Streamline sales team efficiency
Elevate the performance of your business
By integrating Baseplan’s CRM throughout your business, your staff will be able to manage contacts efficiently whether they’re on a job or in the office.
- Integrate effortlessly with existing customer data, streamlining sales and rental quoting processes for sales teams.
- Equipped with tools to nurture customer relationships at every stage, sales teams access customer contact details, quote information, and order history seamlessly.
- Baseplan CRM for iPad enables on-the-go access to CRM data, fostering productivity without the need for additional servers or middleware.
Make better decisions with better data
With better tracking and reporting for your contacts your teams can make more informed decisions.
- Meticulous tracking and reporting of essential data, empowering management to validate budgets, drive growth, and foster innovation.
- Gain deeper insights into CRM data for informed decision-making and improved marketing strategies.
- Archive and access various attachments, creating a comprehensive repository of all communications, facilitating more informed decision-making.
Enhance customer support
Baseplan’s integrated CRM system allows you to automate sales processes while elevating and streamlining your customer interactions.
- Deliver top-notch customer support while enhancing product or service marketing.
- Seamlessly integrated to boost sales team efficiency, driving growth and providing unparalleled customer support.
- Make CRM an indispensable part of every salesperson’s daily routine, elevating overall customer service standards.
One central information repository
Harmonious system integration allows your staff to access and edit information anytime, anywhere.
- Ensure harmonious functionality and data connectivity within your entire system.
- Get access and reference to any communication point at any time, providing a central repository of information.
- Users gain real-time access to CRM data, allowing the creation, viewing, and editing of data on-the-go.
Don’t believe us? See what our customers have to say!
‘Baseplan continues to provide a tightly integrated product supporting the critical functions of our business. The value lies in the partnership, where we work closely with Baseplan on rental industry solutions tailored to meet our requirements.’
Stuart Dean – Kennards Hire
For over three decades, Baseplan has been the unwavering choice for companies serious about profit and embracing evolving technology. As a leader in true ERP software, we’re here to elevate your rental business with cutting-edge solutions.
Baseplan isn't just software; it's been our catalyst for transformation. It's empowered us to revolutionize our operations, achieve unprecedented efficiency, and confidently navigate the ever-evolving heavy equipment industry. With Baseplan, we're not just keeping pace; we're setting the standard for success.Randy Phillips
Corporate Controller, Porter Group USA
Baseplan has come a long way as a company since 2006 when we introduced their software to our business. They have responded to customer feedback and made a lot of investment in resources and product development.George Pappas
Managing Director, Linde Material Handling
Baseplan allows us to accurately measure our business, to set up KPIs in terms of efficiency, and in the end, that really helps us to improve our support to our customers. It links all the operations of our business from our people in the field to our back office staff. For us, Baseplan has become a total operating system.Simone Klingberg
IT Manager, JLG Industries
For us, the initial attraction was the fact that Baseplan had developed its software specifically for the hire industry. We knew it was used by some of the bigger players in our industry. The two other areas which were very important to us were its ease of use, particularly the simplified point of sale module, and the capabilities of the back end.Sam Dinsmore
General Manager, Allcott Hire